Terms and Conditions

These terms govern your access to Lucky Fizz Casino, including our website, player accounts, games, promotions, purchases, prize redemptions, and related services. Lucky Fizz Casino is operated by Novaspin Network Ltd. References to “we,” “us,” and “our” mean the operator of the platform.

By registering an account, accessing the website, or using our services, you agree to these conditions of use and any additional rules that apply to the features you choose. If you do not agree, you must not use the platform.

These site terms explain your responsibilities, our rights, and the conditions that help keep participation fair. Lucky Fizz Casino uses a free-to-play social casino and sweepstakes model, not a conventional real-money casino deposit-and-withdrawal model.

Who Can Use Lucky Fizz Casino

You must be at least 18 years old, or the applicable legal age in your jurisdiction, whichever is higher. Where a higher legal gambling or sweepstakes participation age applies, you must meet that requirement.

You are responsible for making sure your use of the platform is lawful where you are physically located. Access to the website does not, by itself, establish that you are eligible to register, purchase Gold Coins, participate in sweepstakes play, or redeem prizes.

Participation is void where prohibited. We may restrict access to particular countries, states, regions, games, or services to meet legal requirements or operational restrictions. You must not disguise your location or bypass eligibility controls.

Understanding Gold Coins and Sweeps Coins

Lucky Fizz Casino offers separate forms of virtual currency with different purposes. Your account balances must be used according to the rules for the relevant play mode.

• Gold Coins are used for ordinary social gameplay. They have no cash value and cannot be redeemed for money or prizes.
• Sweeps Coins are used in the separate sweepstakes mode. Eligible play may result in prize-redeemable winnings, subject to the applicable sweepstakes rules, verification, and redemption conditions.

Sweeps Coins cannot be purchased directly. They may be awarded free through qualifying promotions, including with Gold Coin purchases, or through eligible free-entry methods.

Purchasing Gold Coins does not guarantee a prize, a particular outcome, or approval of a redemption request. Gold Coin balances and Sweeps Coin balances are not interchangeable cash accounts.

Creating Your Account

You must register in your own name and provide accurate, complete, and current information. Keep your account details updated, including your contact information and any information used to establish eligibility.

You may create and use only the number of accounts permitted by our account rules. Creating additional accounts to bypass restrictions, claim offers repeatedly, or avoid verification is not permitted.

We may request confirmation of your registration details before allowing access to certain services. Account registration does not automatically establish eligibility for every promotion, purchase option, or prize redemption.

Identity and Eligibility Checks

We may ask for documents or other information to confirm your identity, age, residential address, location, or ownership of a payment method. Additional checks may be required to prevent fraud, comply with applicable requirements, or review unusual account activity.

Information submitted for verification must be genuine, readable, and consistent with your account details. We may request clarification or further documentation when reasonably necessary.

Some account functions, transactions, or redemptions may remain restricted while checks are incomplete. Personal information collected during verification is handled under the applicable Privacy Policy.

Keeping Your Account Secure

Your account is personal to you. You must not share, transfer, sell, or allow another person to use it, and you must not operate an account on someone else’s behalf.

Keep your login credentials confidential and use reasonable security precautions when accessing the platform. You are responsible for activity you authorize through your account and for protecting your credentials against unauthorized use.

Contact support promptly if you suspect that someone has accessed your account without permission. We may temporarily restrict access while we investigate and help secure the account.

Purchases, Prize Redemptions, and Balances

Payments for Gold Coins are purchases of virtual currency for social gameplay. They are not deposits into a real-money gambling account. Likewise, a prize redemption is not a withdrawal of a Gold Coin balance.

Available payment and redemption methods, transaction limits, processing times, and verification requirements may vary by location, account status, and service availability. Review the information displayed before confirming a purchase or submitting a redemption request.

Use only payment methods you are authorized to use. We may apply reasonable checks to confirm payment ownership, transaction validity, and compliance with the platform rules.

Redemption requests may be reviewed before approval. Approval depends on eligibility, the applicable sweepstakes conditions, sufficient eligible winnings, and completion of any required checks. A submitted request does not guarantee immediate processing or payment.

If you believe a purchase or balance is incorrect, contact support promptly with the relevant details. Refund requests and payment disputes will be assessed under the applicable purchase terms and any rights provided by law.

Promotions and Free-Entry Rules

Bonuses, free spins, daily rewards, referral offers, and other promotions may have separate conditions. Those conditions apply alongside these service terms.

Depending on the offer, additional rules may cover eligibility, qualifying activity, playthrough or wagering requirements, expiration dates, eligible games, and maximum conversion or prize-redemption amounts. These restrictions apply only where stated in the relevant offer or sweepstakes rules.

Read the specific promotion terms before participating. An advertised reward does not mean every account or location qualifies, and promotional balances may be treated differently from other balances.

A postal alternative method of entry is described in our entry instructions. Those instructions govern request codes, required handwritten details, mailing requirements, and eligibility, including the stated condition that both Gold Coin and Sweeps Coin balances must be exhausted to use that method. Follow the current instructions when submitting a request.

Games and Service Availability

We aim to provide reliable access to Lucky Fizz Casino, but games and services may not always be available. Access can vary because of your location, device, browser, maintenance, software updates, provider restrictions, or technical issues.

We may add, change, suspend, or remove games, promotions, and features. A game or offer available during one visit may not be available during a later visit.

You are responsible for using a compatible device and maintaining a suitable internet connection. Review the rules and information displayed for a game before playing, as features and outcomes may differ between titles and play modes.

Fair Play and Acceptable Use

Use the platform honestly, lawfully, and for your own permitted entertainment. Conduct that undermines fair participation or the security of the service is prohibited.

This includes:

• Providing false information, submitting altered documents, or impersonating another person.
• Engaging in fraud, collusion, payment abuse, or deliberate abuse of promotions.
• Manipulating games, account balances, entry methods, or technical systems.
• Using unauthorized bots, scripts, automation, or software to gain an improper advantage.
• Sharing accounts, bypassing restrictions, or attempting to access another person’s account.

A genuine payment dispute is not, by itself, abuse. However, knowingly making false payment claims or using chargebacks to obtain an improper benefit may result in account review.

Do not exploit an apparent error. Report suspected faults or unauthorized activity to support rather than attempting to benefit from them.

Account Restrictions and Reviews

We may refuse service, restrict features, suspend promotional eligibility, pause transactions, or close an account when we reasonably believe that these rules have been breached. Restrictions may also be necessary when verification is incomplete, eligibility cannot be established, or account activity requires investigation.

Any action should reflect the circumstances, applicable requirements, and available evidence. Where appropriate and legally permitted, we may request an explanation or supporting information before completing a review.

Account restrictions do not automatically determine the treatment of every balance or pending request. Purchases, eligible winnings, and disputed transactions will be reviewed under the relevant rules and applicable law.

You may contact support if you believe a restriction was applied in error. Do not create another account to bypass a review, suspension, or closure.

Errors and Interrupted Play

System faults can occasionally cause incorrect balances, display mistakes, purchase-price errors, duplicate credits, promotional errors, or interrupted game sessions. A displayed result or balance may require verification if an error is suspected.

We may investigate and correct clear mistakes, including related account entries or transactions. Corrections should be based on the available records and handled fairly and reasonably.

An apparent credit caused by an error does not automatically create an entitlement to a prize. Equally, a technical issue does not remove any rights you may have under applicable law.

If a session is interrupted or your balance appears wrong, stop the affected activity and contact support with the game name, approximate time, and a description of what happened.

Responsible Play and Personal Limits

Social casino and sweepstakes play should be entertainment, not a way to earn income or solve financial problems. Outcomes are uncertain, and purchasing Gold Coins does not guarantee success.

Set limits on the time and money you spend, and take breaks when play no longer feels balanced. Review our Responsible Gaming information for any available purchase limits, time-outs, self-exclusion options, or other account restrictions.

Do not attempt to bypass a responsible play restriction. Contact support if you need help limiting or stopping your participation.

Website Content and Intellectual Property

The website’s branding, design, text, software elements, and original materials belong to Novaspin Network Ltd. or the relevant rights holders and licensors.

You may use the platform for its intended personal purpose. You may not copy, reproduce, republish, distribute, sell, or commercially exploit protected content without permission, except where the law permits it.

Using the website does not transfer ownership of any game, software, trademark, or other protected material to you.

Third-Party Games and Services

Some games, payment tools, verification functions, and technical services are supplied by third parties. Their availability may depend on provider systems, location restrictions, maintenance, and operational limits.

Additional provider conditions may apply where presented to you. External websites linked from the platform operate under their own policies, and a link does not mean we control their content or services.

These arrangements do not remove any responsibilities we have to you under applicable law.

Liability and Your Legal Rights

To the extent permitted by law, we are not responsible for losses caused by circumstances outside our reasonable control. These may include internet outages, unsupported devices, third-party service failures, natural disasters, or other events that prevent normal operation.

We are also not responsible for losses attributable to your misuse of the service, unauthorized account sharing, or failure to follow applicable instructions, except where the law requires otherwise.

Nothing in these terms excludes liability that cannot lawfully be excluded or limits mandatory consumer rights. Any limitation applies only to the extent allowed by applicable law.

Service Provided “As Is” and “As Available”

The website, games, and related services are provided on an “as is” and “as available” basis, subject to applicable law. We cannot guarantee uninterrupted access, constant availability, or error-free operation.

We do not guarantee any particular game outcome, promotional benefit, or prize. Past results do not establish what will happen during future play.

Updates to These Conditions

We may update these terms to reflect changes in our services, operational practices, or applicable requirements. Unless otherwise stated, the latest version published on the website applies from the date it is posted.

Where required, we will provide notice of material changes or request renewed acceptance. Changes will not override rights that applicable law protects.

Review this page periodically and before using a service subject to updated conditions.

Policies That Apply Alongside These Terms

Depending on how you use the platform, you should also review the Privacy Policy, Responsible Gaming information, Bonus Terms, sweepstakes rules, purchase conditions, and redemption rules.

The Cookie Policy and any applicable anti-money laundering and identity-verification policy may also explain relevant requirements. Feature-specific rules supplement these general conditions for the activity they cover, subject to applicable law.

Questions and Support

If you have questions about these terms, your account, or your use of Lucky Fizz Casino, contact our official support channels or email vip@luckyfizzcasino.com. Include enough information to explain your request, but do not send passwords or full payment-card details.

These conditions are intended to establish clear expectations for using our website, accounts, and services. Continued use means you accept the applicable terms, including updates introduced in accordance with the notice and acceptance requirements described above.